Privacy Policy

SAC Tutoring customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Contact us via the contact form on our website.

What information we collect, use, and why

We collect or use the following information for student education and welfare:

  • Names and contact details for students/children
  • Names and contact details for carers
  • Date of birth
  • Payment details and financial information including transactions
  • Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)
  • Attendance and reason for absence data
  • Progress reports
  • Information relating to compliments and complaints

We collect or use the following information for information updates or marketing purposes:

  • Names and contact details
  • Website and app user journey information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
  • Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
  • Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for student education and welfare are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

  • Directly from you
  • Parents or carers

How long we keep information

We hold information from when you book a session until 12 months after you have last had a session.

Who we share information with

Data processors

Setmore

This data processor does the following activities for us: Setmore provides appointment scheduling and reminder services, as well as handling payments for certain services

Google

This data processor does the following activities for us: Google provides storage services for client records.

Joint controllers

We have a joint controller relationship with Intuit. We process your personal information with that joint controller for the following reason: Intuit holds client data for the purpose of sending and tracking invoices..

Others we share personal information with

  • Parents and carers

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Google

Category of recipient: Storage provider

Country the personal information is sent to: EU Countries

How the transfer complies with UK data protection law: Adequacy regulations for EEA countries

Organisation name: Setmore

Category of recipient: Appointment Booking Services

Country the personal information is sent to: United States

How the transfer complies with UK data protection law: International Data Transfer Addendum

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

9 January 2025